Help chapter Unfriendliness or offensive content

Help topic How do I make a complaint about another member's conduct?

It is very important that any unfriendliness is reported to us straight away. To report this you should make a complaint using our simple online complaints form.

Help topic How are complaints handled?

When you make a complaint about another member, it starts off a simple but formal complaints procedure.

For fairness, all complaints are dealt with according to this procedure and all complaints are dealt with identically. Please note these important considerations:

  • We cannot investigate or answer complaints where the offending behaviour happened away from this site, because we are unable to look into people's lives and assess the truth of what is complained about.
  • We do not arbitrate between members. We only look at members' accounts in isolation. That is why if you respond to offensive behaviour in an offensive way your account will be removed.
  • We do not look into the context or background of offensive behaviour on site. So even if you were provoked or were having difficulties in your life at the time you broke our rules, you will still be removed from the site and we cannot respond to any pleas or excuses.

Help topic What if my account has been suspended?

If when you try to log in you receive a message saying your account has been suspended, it means you have broken the terms and conditions that you agreed to when you joined. Because you have broken your promise we are unable to accept you as a member of this site, and your account has been permanently removed. Please do not try to join again, as if we detect any accounts subsequently opened by you we will delete them as well.

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