Help

On this page you'll find help for almost every feature, aspect and task you'll come across on this site. There are a huge number of features, and it can be a little daunting - we're here to help.

From the basic questions such as what to do if you forget your password, through to the advanced topics such as gaining trust within the community, it's all here, and we start with the question at the forefront of most new members' minds! ...

Just click the help topic you are interested in for further information.

Prices

How much do I get for free?

My account

How do I retrieve a forgotten password?
How do I change my username or password?
How do I change my postcode?
How do I change my registered country?
How do I change my email address?
How do I change my screen name?

Profiles

What are profiles?
When will my profile go online?
Why is my profile under review?
How can I change my profile?
How do I remove my profile?
How can I find out who has looked at my profile?
Why is my profile featured on the home page?

Photos

Why should I upload some photos?
How do I upload a photo?
What is a portrait photo?
What kind of photos can I upload?
When will my photo go online?
How do I delete a photo?
How many photos can I upload?
What is the maximum size of photo I can upload?
How can I reduce the size of my photo so I can upload it?
Can I send you a photo by email?
Can I send you a photo by mobile phone?
Why are you still showing my old photo when I have replaced it?
What if I don't have a digital photo?
What are max-sized images?
How do I get my photo on the home page?

Photo galleries

What are photo galleries?
How do I view other members' photo galleries?
How do I create a photo gallery?
Adding photos to your gallery
Changing the order of photos in your gallery
Showing or hiding a photo in your gallery
Adding a caption to a gallery photo
Deleting photos from your gallery
Gallery photos
Viewing your live gallery
Deleting galleries

Voice profiles

What are voice profiles?
Why should I record a voice profile?
How do I record a voice profile?
How do I listen to other members' voice profiles?
Can I listen to voice profiles on my mobile?

Searching

How do I find someone?
How do I find someone outside my registered country?
How do I see who is online now?

Postcodes, zip codes and local searching

Why do you require my postcode?
How is my postcode used to help people find me?
How can I use my postcode to find other people?

Private messaging

What are private messages?
How do I send a private message?
How do I know when a message I sent has been read?
How do I reply to a private message?
How do I delete messages?
How do I undelete a message I have deleted?
How do I see messages I have sent?
I have a message from someone. How do I find their profile?
I've been told I have a message - why can't I find it?
Why can't I send any more messages?
What does 'Message cannot currently be replied to' mean?
Can I prevent someone from sending me private messages?

Midsummer's Messenger (Instant Messaging)

What is the Messenger?
How do I use the Messenger?
How do I control who can chat to me?
How do I find other members to chat to?

Membership points

What are membership points?
What are membership levels?

Trusted members

What is a trusted member?
How do I become a trusted member?

Neighbours

What are neighbours?
How can my neighbours find me?
How do I find my neighbours?
What does the little walking man icon mean?

Friends and friendship circles

What are friends and friendship circles?
What are mutual friends?
How do I add someone as a friend?
Someone has added me to their circle of friends. What do I do?
How do see who has added me as a friend?
How do I stop myself appearing on someone else's profile?
How do I remove a friendship link?

Favourites, winks, kisses, hugs and admirers

What are favourites?
What are winks, kisses and hugs?
What do bonkers, gorgeous and literary genius mean?
How do I delete a favourite, wink, kiss etc

Conversations

What are conversations?
How do I read the conversations?
How do I participate in conversations?
Why does it seem like there are missing messages in a Conversations thread?
How can I see all the conversations I have contributed to?
How can I see only conversations I am interested in?
What do some of the terms people use in the conversations rooms mean?
Can I remove something I said in the conversations?
I just found something I wrote in the conversations on a search engine! Why is this?
What are the guidelines for conversations?
How are the conversations moderated?
Blind, impartial, bias-free moderation
What do Helpers do?
Working to ensure everyone can join in
What happens if you are stopped from posting
Why has my contribution not been posted?
Why do I see 'Cannot display conversation' when I click on a conversation?
How do I report an excellent message?
How do I alert a moderator about a message?
How can I complain about a message?